We recently traveled with one of our newer clients to Omaha, Nebraska for their annual meeting. Each year, the event is hosted in a different city—and for the last 2 years, (soon to be 3rd year next year) they choose Synergetic to travel with them. While they could work with a local or in-house AV provider, they choose us for a few reasons: Familiarity with our teams and theirs, the consistency of the same crew on site each year, the attention we give them leading up to and onsite, and the creative approach to the design & look of the conference.

C H A L L E N G E

When events travel from city to city, one of the biggest challenges is having to re-explain the details to new vendors each time. And the vendor with the most responsibility for the outcome is almost always the audio visual provider.

Your leadership team needs to look great in front of important people. They want things to run smoothly, reflect their organization in the best light, and deliver the experience their guests expect.

Guests want more than just an event — they want an experience that resonates. Presenters should be heard clearly in the back of the room, videos should play at the right time, and lighting should set the mood and evoke emotion.

If that matters to you, then you don’t want to have that same conversation over and over again in every new city. There’s comfort in knowing the same team that made it successful last year is the one doing it again this year.

O U T C O M E

Our first experience working with them was at their conference in Philadelphia a few years ago. They were impressed by our organization, our quick response time, the attention they received and the conference ultimately sounding and looking better than anything they had before from their audio visual providers. They liked it so much, they were willing to make the additional investment in having us travel with them.

For this meeting, we provided audio, video, and lighting in two rooms. The goal wasn’t to overspend—it was to make it look and sound right. And that’s exactly what we delivered.

Why clients bring us with them whenever they travel:

1. Consistency – The same Project Manager, Account Manager, and technicians are on site. Our team knows their event and their people, saving time and allowing them to focus on the guest experience.

2. Trust – They know we have their best interests at heart. Whether navigating in-house exclusives or working through event challenges, they rely on our experience from past years to guide next steps.

3. Value – While travel may cost more upfront, the time saved from not having to re-explain every detail to a new AV team each year pays back far more.

Our Project Manager Andrew noted how often the client expressed their appreciation for our crew, while our Account Manager Kyle shared how much they value our follow-through and approachable communication style.

We’re proud to be their trusted AV partner and look forward to supporting them again—not only at next year’s annual meeting, but at the additional events they’ve already asked us to help produce.

There’s tremendous value in being able to say: “Just like last year — but let’s add something new.”

Amelia, Kyle or Brandon would be happy to talk to you about the outcome you are looking for at your next meeting. Give us a call (215) 633-1200 or email us anytime.