FAQ

Since 1998!

In 1994, Founder and CEO Jason Weldon went to a roller-skating rink in Philadelphia. He saw the lights, the sound system, and the DJ booth and knew he wanted to be in the entertainment industry. In 1998, with just himself, Jason started Synergetic while attending Temple University.

Today, Synergetic is headquartered in Bensalem, Pennsylvania, not too far from his humble beginnings of his parents one car garage. Proudly serving our customers from a 20,000 square foot facility, with more than 28 genuinely good people to help execute your event. Jason still comes to work every day to help lead the growth of the brand. Don’t be surprised if he even picks up the phone.

Typically, your first point of contact will be with one of our account managers. They’ll gather a 30,000 foot view of your event including the basic details, such as the start and end times, venue, expected attendance, your goals and objectives, and of course, budget. Synergetic is outcome based, so all of these details are key to our success in providing you with an accurate quote, and minimizing the back and forth throughout the planning process. If some of these details are still unknown, you may only receive a verbal estimate.

Yes! Although we support events that are primarily in the mid-atlantic region and on the East coast, we certainly can travel beyond! We have supported events all over country and would love to hear more about yours.

There is no such thing as “too far in advance” when it comes to planning an event with us. We encourage you to reach out as soon as you have a date, even though the details may still be developing. The earlier you reach out, the more support you’ll have from our team along the way! We’re always here to bounce ideas off of, or suggest some creative options for you to consider.

Don’t know equipment? No problem! Let’s have a conversation about the event, how you are envisioning it running, and what you are hoping to accomplish. We’re able to translate this information into a list of gear and technicians that work collectively to make your goals a reality. Not everyone is an event planner, and you don’t have to be! We’re here to support you whether it’s your first event, or 50th. We’ll give you multiple options to ensure you have a solution that fits your budget, meets or even exceeds your expectations, and gives your guests an experience to remember.

We helped support over 500 events in 2022, and experienced everything from small social events to multi-day corporate events and festivals. The scope of budgets we work with is incredible, ranging from a little over $1,000 to well over $200,000. This is a testament to our capabilities and willingness to work with a wide variety of clients.

We answer the phone. Having you talk to the right person as soon as possible, is important to us. We also want to get back to you quickly, every time.
Our quotes are really easy to read. We understand you may not know what you are looking at, so the easier we can make it for you to understand, the better.
We have a significant inventory of equipment that means you only have to make one phone call. We don’t want you making calls to multiple vendors for your event.
We think we are fun to work with. Events are stressful enough, having an audio visual team that can make it fun helps relieve some of the pressure!

The Account Manager is your first point of contact, and will connect you with your Project Manager after discussing the basic details of your event. After that, your Account Manager keeps lines of communication open, especially when the Project Manager is on show managing an event or tied up in meetings. They will also help maintain project milestones, such as content deadlines and payment schedules. Ultimately, they are responsible for ensuring the success of your event for all of its stakeholders – you, your venue, your other vendors, your attendees, and our technicians.

From the moment you determine your basic goals and objectives, the Project Manager becomes your primary point of contact with the AV team. Project Managers listen to your desired outcomes, and balance various resources such as budget, time, equipment, and staff, to deliver the quality of service which meets or exceeds your expectations. They are your go-to for all technical questions, and are able to offer their experience to make your event even better than it was the last time.

We pride ourselves on hiring highly skilled, respectful, and motivated technicians who are committed to providing the best service possible. Our technicians are presentable, easy to work with, and very accommodating to change. A lot of our clients know our technicians by name, and request them specifically for their events. Don’t be surprised if our technicians jump in to help you on event day with difficulties you may be facing with another vendor, or cleaning up after the event. They are hired based on our core values of punctuality, patience, communication, and reliability – just to name a few. We are also dedicated to ensuring our technicians have access to training to continuously improve their current skill set, as well as expand it to accommodate our investments in new technology.

As a company that has been operating in the event industry since 1998, we have had the pleasure of working on a wide range of projects and events. From small corporate meetings to large-scale concerts and festivals, we have honed our skills and expertise to provide the highest quality audio and visual services to our clients. We pride ourselves on being able to support multiple events, in different segments, simultaneously. We have the gear, team, and processes in place to support vastly different events successfully, at the same time. Our experience in the A/V industry has taught us that no two events are the same, and that the key to success is a combination of technical expertise, attention to detail, and excellent customer service.