Audio Visual Repair Technician

$35.00/hour (Overtime available)

At Synergetic, we make our clients look great in front of a lot of important people. To do that, our equipment has to come back from events, get checked in properly, repaired when needed, and returned to the shelf ready for the next show. We’re looking for a Repair Technician to own that process and keep our warehouse running smoothly.

This is a hands-on, in-office role based in our warehouse. There are no work-from-home options for this position.

We are looking for an experienced A/V Repair & QC Technician to help ensure our equipment is event-ready, repaired quickly, and maintained to the standards our clients expect.

This is not simply a repair position.

This role is responsible for helping maximize equipment readiness, reducing downtime, improving inventory reliability, and making sure equipment leaves the warehouse in the best possible condition.

What You’ll Do

You will be responsible for managing out-of-commission equipment, coordinating repairs, maintaining quality control schedules, and ensuring our inventory is operating at a professional standard.

The ideal candidate enjoys troubleshooting, solving problems, and taking ownership.

If seeing broken equipment sit on a shelf for weeks drives you crazy, you’ll probably enjoy this role.

• Manage and oversee all equipment that needs repairs
• Execute our repair workflow for damaged or flagged gear
• Perform ongoing quality control checks throughout the year
• Manage all equipment that is being sent out for repair
• Equipment maintenance
• Keep a clean work area

Who You Are

You’re someone who thrives in an active warehouse environment and takes pride in order, accuracy, and follow-through.

• Organized, detail-oriented, and reliable. Likes a clean work environment.
• Calm under pressure and comfortable juggling multiple priorities
• Clear and effective communicator
• Comfortable making independent decisions within a defined scope
• Proactive, self-motivated, and eager to learn
• Solutions-oriented and operationally minded

Responsibilities

Out of Commission (OOC) Equipment Management

• Track all out-of-service equipment
• Prioritize repairs based on upcoming event needs
• Maintain repair status records
• Coordinate repair timelines
• Recommend repair, replacement, or retirement decisions

Repair Tracking & Documentation

• Maintain accurate repair records
• Track recurring equipment failures
• Identify trends and recommend corrective actions
• Document repair history and costs

Vendor Repair & RMA Coordination

• Coordinate manufacturer warranty claims
• Manage RMA submissions and tracking
• Communicate with repair vendors and manufacturers
• Monitor repair turnaround times
• Ensure repaired equipment is properly tested before returning to inventory

Quality Control (QC)

• Develop and maintain QC schedules
• Perform routine inspections of inventory
• Verify equipment functionality before events
• Ensure equipment meets company standards before returning to inventory

Cable Repair & Testing

• Repair audio, video, power, networking, and control cables
• Test repaired cables
• Maintain cable inventories and labeling standards
• Identify recurring cable failures and recommend improvements

Inventory Condition Reporting

• Monitor overall equipment condition
• Identify aging inventory and recurring problem areas
• Recommend replacement schedules
• Provide regular reports on inventory readiness and equipment health

Qualifications

• Experience troubleshooting professional audio, video, or lighting equipment
• Strong organizational skills
• Ability to work independently and prioritize tasks
• Experience with repair tracking and documentation
• Familiarity with manufacturer repair processes and RMAs
• Comfortable using inventory management software
• Strong communication skills
• Ability to lift up to 50 lbs. and move equipment safely
• Basic computer skills and comfort with inventory systems
• Comfortable working in a 40,000 sq. ft. warehouse and being on your feet
• Flexible schedule; evenings and weekends may be required

Note: This role does not require you to operate A/V equipment on shows.

Preferred Experience

• At least 3 years of experience in the live event A/V industry
• Moving light repair and maintenance
• Audio system troubleshooting
• Networking and signal flow knowledge
• Soldering and cable fabrication
• Experience working with manufacturers such as D&B, Chauvet, Elation, Shure, Avid, DiGiCo, or similar professional AV equipment

What Success Looks Like

• OOC equipment is addressed quickly
• Repair backlogs stay under control
• Equipment is maintained proactively
• QC happens consistently
• Cables are repaired instead of discarded
• Inventory readiness improves
• Project Managers and Technicians trust the condition of the equipment they receive

Values You’ll Need to Succeed

• Communication
• Honesty
• Accountability
• Motivation
• Patience
• Creativity
• Order

Compensation & Benefits

• $35.00/hour, with overtime readily available
• Benefits package includes:
• Paid time off
• Holiday pay
• 401(k)
• Healthcare plans